Patient Care Coordinator at SLA Audiology
This isn’t just a “job.” It’s an opportunity to be part of a locally respected and passionate team that has built a reputation as the most caring, trustworthy, and experienced hearing care specialists in Brownsburg, IN.
Our Mission
SLA Audiology is built on the relationships we foster with our patients by acting with integrity in all that we do. Our mission is to provide a customized care plan using evidence-based practices that ultimately keep patients connected to the people that are most important to them. Caring for the whole patient with the highest standard of care is our differentiator.
We’re now seeking somebody that wants to join our team, show us the commitment that we’ll show them, and be part of shaping our future as a Patient Care Coordinator.
Although your experience plays a key role in this process, your personality traits and attitude are the number one priority. If this is how your co-workers and friends would describe you, then we may be the ideal match:
Always happy, smiles a lot, positive attitude, always a pleasure to be around.
Friendly, warm, an extrovert, a people person - and comes across the very first time you meet someone, even on the telephone.
Patient, compassionate, helpful - especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
Accurate, detailed, gets things right, double checks their own work, makes very few mistakes.
Owns it: Accepts responsibility, credits others for successes, and accepts responsibility for failures. Always finds a constructive way to solve a problem.
Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
These statements also describe the people you’ll be working alongside.
If you're still reading this, it suggests that the role and the personality traits and attitude we're looking for resonate with you. So, let's now look at the specific duties of the role.
As a Patient Care Coordinator, the right candidate will play a critical role in helping deliver patient success.
You will be the engine that powers the business by helping patients to secure appointments, helping our hearing care specialists to be best prepared, and delivering the concierge service that we’ve built our reputation upon as patients walk through the door.
We have a big belief that is echoed throughout the team. Although it’s just another patient for us, it's a life event for them. Your job will be to ensure that this is felt by them when they walk through the door.
Duties Include
Managing internal phone calls to schedule patients’ appointments (this is not simply finding available dates/times … this is having empathy toward the patient, helping guide them toward an appointment, and ensuring they feel confident/reassured).
Managing the schedule of your hearing care professionals to ensure that new patients can access appointments, existing patients continue to receive high levels of care, and the day-to-day operations run as smoothly as possible.
Ensuring the hearing care professionals are best prepared for appointments with relevant notes/information to maximize the patient experience.
Welcoming patients as they arrive, greeting them like they’re the most important person in the world, and delivering a service that has them feeling part of our “family.”
Being instrumental to the ordering process of hearing devices, parts and repairs, building great relationships with our manufacturer partners, and managing timelines.
If the above sounds like the kind of role that you have been waiting for, at the type of business that you want to be part of, then here’s what we’re looking for from you:
Experience recommended in the following areas:
Excellent customer service experience is essential
Professionalism
Phone skills
Computer skills - operating scheduling software
Detail oriented multi-tasker
As you’re still reading this, then you must like the sound of our culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.
So, let’s discuss the salary and benefits of being part of this journey.
The role includes a competitive salary based on experience, plus a career path that can lead to growth opportunities for individuals that seek development, growth, and further responsibility.
Work Hours and Benefits
Full time; Monday through Friday
Competitive salary based on experience
Profit sharing based on clinic goals
Paid time off, personal time, paid birthday holiday and paid holidays
Simple IRA with employer contributions
If you believe that this is the right fit for both you and us, then we would love to talk.
Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.
We very much look forward to hearing from you.
Apply Now
Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.
We very much look forward to hearing from you.
