Audiology Assistant at SLA Audiology
This isn’t just a “job.” It’s an opportunity to be part of a locally respected and passionate team that has built a reputation as the most caring, trustworthy, and experienced hearing care specialists in Brownsburg, IN.
Our Mission
SLA Audiology is built on the relationships we foster with our patients by acting with integrity in all that we do. Our mission is to provide a customized care plan using evidence-based practices that ultimately keep patients connected to the people that are most important to them. Caring for the whole patient with the highest standard of care is our differentiator.
We’re now seeking somebody that wants to join our team, show us the commitment that we’ll show them, and be part of shaping our future as an Audiology Assistant.
Although your experience plays a key role in this process, your personality traits and attitude are key priorities. If this is how your co-workers and friends would describe you, then we may be the ideal match:
Always happy, smiles a lot, positive attitude, always a pleasure to be around.
Friendly, warm, caring, a people person – which comes across the very first time you meet someone, even on the telephone.
Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
Accurate, detailed, wants to get things right, double checks their own work, makes very few mistakes
Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always looking for a constructive way to solve a problem.
Coachable, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done or a patient needs us
These statements also describe the people you’ll be working alongside, meaning that you’ll quickly discover that this is much more than a group of co-workers, but it feels like “your kind of people.”
If you're still reading this, it suggests that the role and the personality traits and attitude we're looking for resonate with you. So, let's now look at the specific duties of the role.
The Audiology Assistant supports audiologists in delivering compassionate hearing healthcare services by assisting with clinical and administrative tasks. This role ensures patients have a positive experience by helping to ensure appointments run smoothly, hearing aids and diagnostic equipment are properly maintained, and documentation is complete and accurate. All duties are performed under the supervision of a licensed audiologist, exclusively on behalf of Employer. This role reports to Shannon. L. Austin, Au.D.
Duties Include
Patient Care & Support
Assist front office staff with scheduling, phones, and administrative tasks as needed, including coverage during staff vacations or absences
Conduct basic case histories prior to the audiologist's evaluation
Prepare patients for appointments and explain procedures
Perform hearing aid cleanings, maintenance, and troubleshooting
Instruct patients on proper hearing aid use, care, and insertion/removal
Manage hearing aid drop-offs and curbside services
Clinical Support
Perform minor hearing aid repairs (e.g., receiver replacement, wax trap changes)
Conduct listening checks and basic functionality tests on hearing aids
Conduct electroacoustic analysis of hearing aids
Prep hearing aids for upcoming fittings, repair pickups (e.g., downloading programming, labeling, pairing accessories)
Assist patients with basic cell phone and Bluetooth connectivity troubleshooting for hearing aids
Maintain clinic supplies, restock rooms, and disinfect equipment between patients
Prepare materials and rooms for audiologic procedures
Comprehensive Education: Providing strategies for managing hearing loss, ensuring patients feel empowered and informed.
Monitor Progress: Evaluating patients' progress through subjective measures to ensure hearing goals have been attained. (e.g. Handicap Inventories and COSI, etc.)
Optimize workflows to enhance productivity, including but not limited to scheduling appointments effectively and minimizing wait times for patients.
Administrative Duties
Maintain accurate and timely documentation of patient records at all stages, including phone calls, insurance documentation and scheduled patient encounters within EMR.
Manage completion and organization of Notice of Non-Coverage forms, insurance documentation, patient consent forms, and hearing aid purchase agreements
Maintain accurate records of loaner devices, repairs, and warranties
Manage inventory of hearing aids and accessories
Uphold HIPAA and clinic privacy/confidentiality policies
Team Collaboration
Communicate effectively with audiologists and front office staff
Community Outreach: Participating in community events, health fairs, and educational workshops to raise awareness about hearing health and support business growth.
Exceeding Expectations for the Best Patient Journey: Employ best practices to provide exceptional care and service to enhance patient loyalty and make a positive impact on their quality of life beyond the clinical setting. This requires personalized care, follow-up support, collaboration with families, empathetic listening, as well as proactively anticipating and resolving problems before they become noticeable to the patient. Demonstrate the ability to use appropriate judgment, independent thinking, flexibility, and creativity when resolving customer issues.
Mutual Support and Respect: Recognize co-worker's expertise and offer assistance when needed; even when task(s) may not be primary responsibilities of the audiology assistant to foster a supportive work environment.
Attend staff meetings and trainings as scheduled
Professional Development
Participate in ongoing training related to hearing aid technology, patient care, and clinic procedures
Stay informed on new hearing aid features, apps, and connectivity updates
Attend manufacturer trainings, webinars, or continuing education sessions as assigned
Support quality improvement initiatives within the clinic
Participate in collaborative teamwork to identify areas for improvement in patient care processes. Willingness to collect feedback, analyze outcomes, and adjust as needed.
Demonstrate willingness to grow into new responsibilities as the role evolves.
Marketing Support
Assist with marketing projects such as social media posts, patient newsletters, and community event planning
Help create and distribute educational materials promoting hearing health and clinic services
Support patient outreach efforts, including appointment reminders and review requests
Collaborate with the team to brainstorm and implement promotional campaigns
Additional Duties
Perform additional duties or services as assigned by the audiologist or employer to support clinic operations
If the above sounds like the kind of role that you have been waiting for, at the type of business that you want to be part of, then here’s what we’re looking for from you:
Willingness to learn and pursue Audiology Assistant training or credentialing over time is strongly valued
High school diploma or equivalent required
Experience in a healthcare, technical support, or patient-facing role preferred
Familiarity with hearing aids or medical devices is a plus, but not required
Comfortable working with technology and learning new systems
Strong attention to detail and ability to multitask in a fast-paced environment
Professional, friendly demeanor with a patient-first mindset
Willingness to learn hearing aid technology and clinical workflows
As you’re still reading this, then you must like the sound of our culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.
So, let’s discuss the salary and benefits of being part of this journey.
Work Hours and Benefits
Full time; Monday through Friday
Competitive Salary based on experience
Profit sharing based on clinic goals
Paid time off, personal time, paid birthday holiday and paid holidays
Simple IRA with employer contributions
If you believe that this is the right fit for both you and us, then we would love to talk.
Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.
We very much look forward to hearing from you.
Apply Now
Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.
We very much look forward to hearing from you.
